Standard: 18 months from shipment or 12 months from commissioning, whichever comes first. Extended warranty (2-5 years) available at additional cost. Covers manufacturing defects — not improper installation, lightning, or grid faults beyond rated withstand.
Step 1: WhatsApp/WeChat video call with our after-sales engineer. 90% resolved remotely.
Step 2: Genuine defect — we ship replacement parts immediately (air freight if urgent).
Step 3: If needed, we send an engineer to site.
Yes. Our after-sales engineer speaks English and has commissioned equipment in 10+ countries. He's an actual engineer, not a salesperson moonlighting as tech support.
Yes. Every order ships with a recommended spare parts list with part numbers. We keep spares in stock for all current models. Recommend ordering a small spares kit with your initial order.
Remote video guidance included free. On-site commissioning engineer: available at daily rate + travel. Installation manual and commissioning checklist in English provided before equipment arrives.
